Documents

On this page you will find all the key documents, publications, and reports relating to our research.

Previous research reports by the team

2017

Confusion, Gaps, and Overlaps: A Consumer Perspective on Alternative Dispute Resolution between Consumers and Businesses

2016

Trusting the Middle Man: Impact and Legitimacy of Ombudsmen in Europe

Defining Consumer Ombudsman Schemes

2015

Understanding and Engaging Online Critics of the Ombudsman System

ADR in the Energy Sector in Europe

2014

Models of Alternative Dispute Resolution

2013

The Future of Ombudsman Schemes

Previous presentations by the team

Being Customer Focused

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